Terms and conditions

Delivery Conditions

Please keep in mind that our carrier Canada Post will leave your package at your requested delivery location. If no one is home during the time of delivery the package, depending on its size will be left in your mailbox or at the front door. Kaydan is not responsible for any missing or stolen packages after they have been confirmed to be delivered to your requested address.

Shipping and handling   (all prices in Canadian Dollars)

FREE local Collingwood delivery in L9Y area code on orders $75.00 or more. Please note oversized, drop shipped & specialty items may have an additional fee which will be displayed on the product page if applicable.

Within Canada

Delivery costs for Quebec and Ontario:

  • $12.00 for orders less than $100
  • 10% for orders between $100- $250
  • 7% for orders between $250- $500
  • 5% for orders between $500 - $750
  • Free for orders over $750

Delivery costs for Manitoba, Saskatchewan, Alberta, British Columbia, New Brunswick, Nova Scotia and Prince Edward Island

  • $14.00 for orders less than $100
  • 10% for orders between $100- $500
  • 8% for orders between $500- $750
  • 6% for orders between $750-$1000
  • Free for orders over $1000

Delivery costs for Newfoundland and Labrador, Northwest Territories, Nunavut and Yukon

  • $25 for orders less than $100
  • 15% for orders between $100- $250
  • 12% for orders between $250- $1000
  • 10% for orders between $1000 and over

Damaged and Incomplete Shipments

All deliveries should be inspected immediately. Any damage should be reported at the time of delivery. Make sure to describe it on the delivery receipt/bill of lading. Damages should be reported within 5 days to our customer service department. Send a picture of damaged parcel and products to: info@kaydansensory.com to open a claim file.

Price

All prices are subject to change without notice.

Hours of Business

Our office is open from 9:00AM to 5:00PM (EST) Monday through Friday. Call at other times to leave a message on our voice mail and we will call you back as soon as we can.

Payment Methods

For your convenience, we accept Pay Pal, Visa, MasterCard, Discover and American Express.We also take Purchase Orders from Commercial Customers & Public Entities like hospitals & schools.

Guarantee of Satisfaction

All our products are selected with quality and value in mind. However if you are not entirely satisfied with your purchase please call or e-mail us within 5 days of receipt and return the item within 30 days.

Return Policy

In the event you want to return a product we accept only unused/unassembled items in resalable condition and in its original packaging. The return freight is the customer's responsibility unless an item was sent to you in error. Return freight must be prepaid. If merchandise is returned within 30 days of receipt in resalable condition a full refund will be provided less shipping fees.

Limitation of Liability

Our products are intended for supervised use; therefore we cannot guarantee freedom from injury. The supervisor assumes all risk of injury or applicability during use. All merchandise is sold under this condition, which no representative of the company can waive or change. 

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Privacy Policy

Kaydan Sensory Solutions does not disclose buyer's information to third parties and will never give or sell information provided to us by a client. Cookies are used on this shopping site only to keep track of the contents of your shopping cart once you have selected an item.

Disclaimer

We reserve the right to amend the specification of any product without prior notice. Some product modifications may occur.

Website Errors

We make every effort to ensure that descriptions, dimensions, pictures and prices are accurate. Should a pricing error arise we will try to inform the customer, we reserve the right to supply at the true price or not to supply. Products may vary slightly in design and/or colour from the illustrations.


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