Despite the current challenges related to the Covid-19 situation, we are still able to process most of our online orders without delay, with the exception of a few of our bigger products from our outside warehouse, which is temporarily closed for the safety of warehouse staff.
Please call us at (705) 444-4447 if you require additional information as to availability on a particular product. Kaydan thanks you for your patronage and please stay safe!
Please keep in mind that our carriers need a valid physical address we can not deliver to PO Boxes. If no one is home during the time of delivery the package, depending on its size will be left in your mailbox or at the front door. Kaydan is not responsible for any missing or stolen packages after they have been confirmed to be delivered to your requested address.
Shipping and handling (all prices in Canadian Dollars)
FREE local Collingwood delivery in L9Y area code on orders $75.00 or more. For local residence from around the Collingwood area or for those who may be visiting you can still have a pick up option free of charge on all orders over $20. Simply just type KAYDAN/LOCAL on the coupon section at check out. We can then arrange a time for you to pick up your order from our office.
Delivery costs for Quebec and Ontario:
Delivery costs for Manitoba, Saskatchewan, Alberta, British Columbia, New Brunswick, Nova Scotia and Prince Edward Island
Delivery costs for Newfoundland and Labrador, Northwest Territories, Nunavut and Yukon
Please note oversized, drop shipped & specialty items may have an additional fee which will be displayed on the product page if applicable.
Damaged and Incomplete Shipments
All deliveries should be inspected immediately. Any damage should be reported at the time of delivery. Make sure to describe it on the delivery receipt/bill of lading. Damages should be reported within 5 days to our customer service department. Send a picture of damaged parcel and products to: firstname.lastname@example.org to open a claim file.
All prices are subject to change without notice.
Hours of Business
Our office is open from 9:00AM to 5:00PM (EST) Monday through Friday. Call at other times to leave a message on our voice mail and we will call you back as soon as we can.
For your convenience, we accept Pay Pal, Visa, MasterCard, Discover and American Express.We also take Purchase Orders from Commercial Customers & Public Entities like hospitals & schools.
Guarantee of Satisfaction
All our products are selected with quality and value in mind. However if you are not entirely satisfied with your purchase please call or e-mail us within 5 days of receipt and return the item within 30 days.
In the event you want to return a product we accept only unused/unassembled items in resalable condition and in its original packaging. The return freight is the customer's responsibility unless an item was sent to you in error. Return freight must be prepaid. If merchandise is returned within 30 days of receipt in resalable condition a full refund will be provided less shipping fees.
Limitation of Liability
Our products are intended for supervised use; therefore we cannot guarantee freedom from injury. The supervisor assumes all risk of injury or applicability during use. All merchandise is sold under this condition, which no representative of the company can waive or change.
Credit Card Security
All credit card numbers are encrypted in the software when the order is placed using 128-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Kaydan Sensory Solutions does not disclose buyer's information to third parties and will never give or sell information provided to us by a client. Cookies are used on this shopping site only to keep track of the contents of your shopping cart once you have selected an item.
We reserve the right to amend the specification of any product without prior notice. Some product modifications may occur.
We make every effort to ensure that descriptions, dimensions, pictures and prices are accurate. Should a pricing error arise we will try to inform the customer, we reserve the right to supply at the true price or not to supply. Products may vary slightly in design and/or colour from the illustrations.
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